INDIANAPOLIS – April 27, 2017 - DEFENDERS, a leading national provider of residential security services, today announced that Dan Abeln has been named Vice President, Field Services in the company. In this new role, Dan will lead the nationwide Field Services team to ensure the thorough protection of customers and deliver Field Services KPIs.
Throughout his 12-year tenure, Dan has provided vision and guidance to almost every area of DEFENDERS. Most recently, Dan held the position of VP of Finance and Strategic Initiatives. Through his work on the Operational Excellence Team (“OET”), he has focused on several projects meant to improve the Security Advisor experience.
“I believe Dan Abeln is the perfect person to lead this team,” stated Jim Boyce, President and Chief Executive Officer at DEFENDERS. “He has a deep understanding of both our business and ADT, built through experience, analysis and relationship building. With his passion for analytics and his deep experience across our business, Dan will bring a data-driven approach and accountability to our Field Services teams. ”
DEFENDERS is a leading provider of residential security services in the United States. DEFENDERS is ADT Corporation’s only Authorized Premier Provider – protecting more than 1.5 million customers. Based in Indianapolis, Indiana, DEFENDERS employs approximately 2,000 team members in 128 locations and was recently ranked 17th in the world for employee training by Training Magazine.